Simon Bernadino

This course is intended to develop the interpersonal and professional skills required by office administrators and personal assistants. Delegates will be presented with a practical overview of the hands-on managerial duties, responsibilities and essential knowledge required for fulfilling their role successfully.

WHO SHOULD ATTEND

This effective course is designed primarily for office managers, executive secretaries and personal assistants to directors and executives.

COURSE PROFILE

Understanding the typical responsibilities of an office manager or administrator

Planning: forecasting, establishing objectives, setting targets

Control: checking performance against plans

Eliminating time wasters

Organising: allocating resources, delegating, using time effectively, setting priorities, dealing with routine. The office manager’s contribution to the management team

Creating a stimulating and productive work environment

Managing records: business records, filing paper and non paper documents

The effective role of communication skills in the support team

Successful meeting planning. Preparing meeting agendas – Teleconferencing - Taking minutes and notes

Project management skills. What makes a successful project? - Building a strong relationship with all parties in the project - Tools and techniques for effective project management

Managing difficult people and resolving conflict

Problems related to change and overcoming barriers

Minimising the stress of change

Oral reporting and listening skills

Anticipating the impact and implication of pressure on executives, and exploring ways to implement action plans to remove or reduce the causes

Making yourself indispensable

SKILLS ATTAINED

At the end of the course delegates will be able to:

Delegate tasks and allocate work
Deliver effective verbal reports
Prepare and plan for meetings
Implement effective project management skills
Manage stress and acquire the ability to succeed under pressure
Manage time efficiently
Communicate effectively – question and listen
Manage and resolve conflicts

RELATED COURSES

• Communication, Assertiveness and Negotiation Skills CN27
• Effective Management for Supervisors and Newly Appointed Managers SC31