Frank Salisbury

To achieve world class quality and outstanding customer service leaders must utilise all available talent. They must discover ways to inspire, involve and empower their employees. This course will help participants to create a work environment that encourages commitment, innovation and co-operation. Delegates will be gain an insight into effective leadership and acquire the skills to manage, guide and develop a team to achieve success.

WHO SHOULD ATTEND

This challenging and informative course is designed for managers, senior managers and executives who wish to concentrate on the nature and practice of excellent business leadership. It will also enable them to discover the skills and behaviours necessary to improve overall team performance.

COURSE PROFILE

• Strategic leadership activities

-          Prioritising and planning

-          Setting objectives

-          Designing the organisation

-          Instilling the culture of ethics and excellence

• Leadership development and effectiveness
• Understanding your current team leading profile
• Appreciating how leaders can inspire and motivate people for maximum contribution and performance
• Organisational and individual behaviour
• Team management and development

-          Defining a corporate culture

-          Benchmarking team and individual alignment

• High performance team management practice and process

-          Appraising and rewarding   

• Understanding and resolving conflicts
• The “Learning Organisation”

-          Developing a process of continuous improvement 

-          Measuring both, tangible and intangible benefits

• Employing Neuro-Linguistic Programming (NLP)

-          Improving  communication skills and increasing assertiveness

• Assessing ways in which leadership behaviour can be improved for better results
• High performance team management practice and process
• Employing Neuro-Linguistic Programming (NLP)
• Focus on quality

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SKILLS ATTAINED

At the end of the course delegates will be to:

• Determine an appropriate organisational design
• Eliminate barriers for effective communication
• Develop effective leadership skills
• Utilise NLP to enhance communication
• Design quality assurance standards
• Identify and set clear objectives
• Develop strategic plans
• Identify and manage conflict resolution
• Increase assertiveness
• Conduct staff appraisals
• Build and manage dynamic teams
• Create an inspring vision