Irene Foxley

The significance of good and effective interpersonal skills in the workplace must not be underestimated. The ability to build rapport and confidence in others, handle challenging situations, present ideas with precision and clarity is invaluable to succeed and achieve winning results. This essential programme will provide delegates with the opportunity to review and expand the core interpersonal skills to become more confident and effective when dealing with both employees and clients.

WHO SHOULD ATTEND

This essential course is designed for managers, supervisors and team leaders who are responsible for providing clear direction to others by using good communication skills and assertiveness as a key factor to achieve outstanding performance.

COURSE PROFILE

• Fundamental Leadership Skills

-          Decentring, knowing yourself and how you affect others

-          Learning from structured observation and discovery

-          Emotional intelligence

-          Learning from successful leaders

• Developing a personal impact through assertiveness

-          Create a culture of trust and respect

-          Conflict management

-          The art of saying “NO”

-          Creating empathy

-          Influential negotiating skills

• Effective Communication Skills

-          Utilising NLP to improve communication skills

-          The power positive language

-          Communication barriers 

-          Verbal and  non-verbal communication

• Teambuilding and cooperation

-          Empowering your team member

-          Performance management

-          Power of delegation and organised work flow

-          Giving constructive feedback

• Problem solving and decision making in teams

-          Gaining a true understanding - is there a problem?

-          Problem solving tools and techniques

-          Barriers to effective decision making

-          Identify problems and make constructive desicions

 

 

SKILLS ATTAINED

At the end of this course participants will be able to:

• Identify personal leadership style
• Understand the importance of emotional intelligence
• Recognise the importance of a culture of trust , respect and empathy 
• Understand and manage the challenging behaviour
•  Employ effective negotiating skills
• Utilise the principle of NLP to improve the communication skills
• Appreciate the importance of positive language
• Identify methods and skills to apply assertiveness
• Find more agreeable ways to disagree with other people
• Manage team performance and give constructive feedback
• Identify problems and make constructive decisions