Frank Salisbury

The course is specially designed to prepare non-HR personnel to deal with the complexities and challenges of managing today's workforce. It provides comprehensive coverage of the major human resource responsibilities from strategic and operational perspectives. The course involves both practical and theoretical considerations in the professional development of non-HR personnel in the field of human resources management.

WHO SHOULD ATTEND

This essential course is designed for managers, team leaders, supervisors and all those who want to develop and increase their competency in human resource management.

COURSE PROFILE

• Overview of Human Resource Management

-          Understanding the needs of business and strategy

•  Roles and responsibilities
• Developing a HRM system for individual departments 
• People management: setting standards and motivation

-          Being a positive change agent

-          Bridging the gap between task and results

• Employee recruitment and selection

-          Talent management

-          Identifying and retaining talent

• Developing your staff

-          Training needs analysis

-          Internal development schemes

-          Outsourcing training

• Performance assessment

-          Analysing individual and team performance

-          Performance management and appraisal

-          Manage underperformers

• Compensation and benefit management
• Understanding grievance, misconduct and sickness absence
• Business communication

-          Diversity at the workplace (age, rank, culture, skills, competencies)

• Workplace behaviour and office management

SKILLS ATTAINED

At the end of this course participants will be able to:

• Understand the human resource management responsibilities of a manager
• Support the HR policies and procedures; acknowledging their responsibilities and duties
• Undertake performance assessment and appraisal
• Create a compensation and benefits scheme  
• Manage challenging behaviour and resolve minor grievances and misconduct
• Identify training needs and prepare a development plan
• Understand and appreciate the importance of assertiveness