Irene Foxley

The complexities and challenges of managing today's workforce put increasing pressure on managers who are non-HR practitioners. The course involves both practical and theoretical considerations in the professional development of non-HR personnel within field of human resources management. This coupled with NLP will make the difference between those who excel and those who get by. It will give participants new skills to communicate, motivate, influence, negotiate, lead, and empower.

WHO SHOULD ATTEND

This essential course is designed for managers, team leaders, supervisors and all those who want to develop and increase their competency in human resource management.

COURSE PROFILE

• Overview of Human Resource Management

-          Understanding the needs of business and strategy

• Roles and responsibilities
• Developing  a HRM system for individual departments 
• People management: setting standards and motivation

-          Being a positive change agent

-          Bridging the gap between task and results

• Employee recruitment and selection

-          Talent management

-          Identifying and retaining talent

• Developing your staff

-          Training needs analysis

-          Internal development schemes

-          Outsourcing training

• Performance assessment

-          Analysing individual and team performance

-          Performance management and appraisal

-          Manage underperformers

• Compensation and benefit management
• Understanding grievance, misconduct and sickness absence
• Business communication

-          Diversity at the workplace (age, rank, culture, skills, competencies)

• Workplace behaviour and office management
• Understand the definitions, principles and benefits of NLP and its use in business

-          Enhancing your business and personal success

• Self management

-          Develop greater flexibility to respond to your environment

-          Motivate and manage yours and others emotions

• Effective Communication and influence

-          Exceeding your goals and expectations by excelling in the way you communicate and influence

-          Building rapport quickly with everyone you interact with

• Solving and resolving problems and conflicts

-          Build good quality relationships -  replacing conflict with co-operation

-          Become more creative and embrace change and new challenges

• Interpersonal relationship skills

-          Improve personal supervision/appraisals and discipline of staff

-          Become an effective team member and leader of a team

-          Working with “parts” – what happens when you can’t make a decision?

SKILLS ATTAINED

At the end of this course participants will be able to:

• Understand the human resource management responsibilities of a manager
• Support the HR policies and procedures; acknowledging their responsibilities and duties
• Undertake performance assessment and appraisal
• Create a compensation and benefits scheme  
• Manage challenging behaviour and resolve minor grievances and misconduct
• Identify training needs and prepare a development plan
• Understand and appreciate the importance of assertiveness 
• Influence, lead, empower and motivate others
• Develop creativity and flexibility in day-to-day business
• Change unwanted behaviours and habits in positive ways
• Recognise and use powerful language patterns
• Build and maintain rapport - the key to successful relationships
• Increase flexibility of behaviour