Tony Kay

Successful interpersonal skills are vital if organisations are to perform at their best, through bringing together the energy, skills, judgment and commitment of their staff. This programme is designed to provide delegates with essential management skills and a strong understanding of Emotional Intelligence. It will enable delegates to adopt a positive approach to dealing with challenging people, winning cooperation and developing staff to increase overall performance.

WHO SHOULD ATTEND

This intuitive course is designed for managers, executives and individuals with management responsibilities whose success depends on managing people successfully through clear communication and a cooperative attitude.

COURSE PROFILE

•    Appreciating the importance of leading and developing people for business success
•    Determine your own personal style profile
•    Gain insight into the strengths and limitations of your profile
•    Use behavioural clues to determine others’ personal styles
•    Emotional Intelligence
           o    Defining Emotional Intelligence
           o    Using Emotional Intelligence to enhance personal effectiveness
•    Emotional Intelligence in the context of business environment
           o    Managing negative emotions
           o    Developing empathy
           o    Achieving business goals through Emotional Intelligence
•    Maintaining effective relationships
           o    Improving persuasion and diplomacy skills in relationships with line management
           o    Conflict resolution
           o    Identifying methods and techniques of applying assertiveness effectively  
•    Performance Management
           o    Assessment, appraisal and feedback
           o    Addressing poor performance
           o    Coaching
•    People  development planning
           o    Identifying development needs and linking it to organisation performance
           o    Agreeing development objectives
           o    Creating development Plans

SKILLS ATTAINED

At the end of the programme delegates will be able to:

• Blend personal management style to the needs of different situations
• Understand others to strengthen interpersonal relationships
• Enhance personal effectiveness
• Resolve conflict effectively
• Turn difficult people and poor performers into team players
• Win the cooperation and trust from people  in the organisation
• Increase staff confidence and improve performance through training development