Effective People Management using Emotional Intelligence

Darren Sparkes

Successful interpersonal skills are vital if organisations are to perform at their best, through bringing together the energy, skills, judgment and commitment of their staff. This programme is designed to provide delegates with essential management skills and a strong understanding of Emotional Intelligence. It will enable delegates to adopt a positive approach to dealing with challenging people, winning cooperation and developing staff to increase overall performance.

WHO SHOULD ATTEND

This intuitive course is designed for managers, executives and individuals with management responsibilities whose success depends on managing people successfully through clear communication and a cooperative attitude.

COURSE PROFILE

Appreciating the importance of leading and developing people for business success
Determine your own personal style profile
Gain insight into the strengths and limitations of your profile
Use behavioural clues to determine others’ personal styles
Emotional Intelligence

- Defining Emotional Intelligence

- Using Emotional Intelligence to enhance personal effectiveness

Emotional Intelligence in the context of business environment

- Managing negative emotions

- Developing empathy

- Achieving business goals through Emotional Intelligence

Maintaining effective relationships

- Improving persuasion and diplomacy skills in relationships with line management

- Conflict resolution

- Identifying methods and techniques of applying assertiveness effectively

Performance Management

- Assessment, appraisal and feedback

- Addressing poor performance

- Coaching

People development planning

- Identifying development needs and linking it to organisation performance

- Agreeing development objectives

Creating devlopment plans

SKILLS ATTAINED

At the end of the programme delegates will be able to:

Blend personal management style to the needs of different situations
Understand others to strengthen interpersonal relationships
Enhance personal effectiveness
Resolve conflict effectively
Turn difficult people and poor performers into team players
Win the cooperation and trust from people in the organisation
Increase staff confidence and improve performance through training development

COURSE DATES

COURSE REF: PM6
Jul 02 '12 - Jul 06 '12
Oct 15 '12 - Oct 19 '12
£3,250.00

TESTIMONIALS

"'LMC have an outstanding team of tutors who have great passion for delivering excellence. LMC is a wonderful organisation. I will be back again and will certainly recommend LMC to others!'"
F. Abe, Deputy General Manager, National Bank of Nigeria