Jacqui Welham

This course is intended to develop the interpersonal and professional skills required by office administrators and personal assistants. Delegates will be presented with a practical overview of the hands-on managerial duties, responsibilities and the essential knowledge required for fulfilling their role successfully.

WHO SHOULD ATTEND

This effective course is designed primarily for office managers, executive secretaries and personal assistants to directors and executives.

COURSE PROFILE

• Understand the typical responsibilities of an office manager/administrator
• Planning: forecasting, establishing objectives, setting targets
• Control: checking performance against plans
• Problems related to change and overcoming barriers
• Eliminating time wasters
• Organising: allocating resources, delegating, using time effectively, setting priorities, dealing with routine

-          The office manager's contribution to the management team

• Creating a stimulating and productive work environment
• Managing records; business records, filing paper and non-paper documents
• The effective role of communication skills in the support team
• Planning meetings

-          Preparing an agenda

-          Taking minutes

• Project Skills

-          What makes a successful project

-          Building a strong relationship with all parties in the project

-          Tools and techniques for creative thinking

• Managing difficult people and resolving conflict

SKILLS ATTAINED

At the end of this course participants will be able to:

• Delegate tasks and allocate work
• Set targets and monitor performance
• Deliver oral reports
• Create a records management system
• Prepare for meetings
• Manage successful projects
• Manage time effectively
• Use assertive communication skills   
• Resolve conflicts
• Employ attentitive questioning and listening