Darren Sparkes

An effective supervisor focuses on stimulating tasks which advance performance and is adept at planning, innovating and facilitating teamwork. To encourage delegates to do less prodding, checking, refereeing and reprimanding, this course identifies the various methods, skills and techniques needed for effective supervising.

WHO SHOULD ATTEND

This practical course is designed for prospective managers, supervisors, department heads and those who wish to gain the knowledge, understanding and necessary skills for effective supervising.

COURSE PROFILE

Identifying the role of a supervisor or manager

Appreciating the organisation’s goals, purpose and key tasks

The team-work approach. Teambuilding and co-operation - Motivation and direction - Coaching and counseling. Performance appraisal

Setting targets and priorities in co-operation with other departments

The advanced skills necessary for recruitment and selection

Effective communication skills and assertiveness

Dealing with difficult people and situations

Introduction to leadership thinking and styles

Creativity and quality. Competitive thinking - Quality standards

Organising the work flow. Delegation and directing

Problem-solving and decision-making

SKILLS ATTAINED

At the end of the course delegates will be able to:

Build dynamic teams
Conduct staff appraisals
Apply effective coaching and counseling skills
Apply assertiveness
Identify leadership styles
Apply decision making and problem solving skills
Motivate teams for better performance
Design quality assurance standards
Introduce effective recruitment strategies
Manage time effectively
Apply creative thinking and inspire others

RELATED COURSES

• The Complete Management Programme M100
• Advanced Management Skills for Middle Managers M92