Rick Martin

An effective supervisor focuses on stimulating tasks which improve performance and is adept at planning, innovating and facilitating teamwork. To encourage delegates to do less prodding, checking, refereeing and reprimanding, this course identifies the various methods, skills and techniques needed for effective supervising.

WHO SHOULD ATTEND

This practical course is designed for prospective managers, supervisors, team leaders, department heads and those who wish to understand and gain the knowledge and necessary skills for leading an effective team and work flow.

COURSE PROFILE

• Identifying the role of supervisor/team leader
• Appreciating the organisation's goals, purpose and key tasks
• Business process mapping

-          Continuous improvement – KAIZEN

-          Idea generation and creative stimulation

-          Implement, monitor and maintain  improvements

• The team work approach

-          Teambuilding and co-operation

-          Motivation and direction

-          Coaching and counselling

-          Performance appraisal

• The advanced skills necessary for recruitment and selection
• Introduction to leadership thinking and styles
• Organising the work flow

-          Delegation - directing

• Setting targets and priorities in co-operation with other departments
• Effective time management
• Problem solving and decision making

SKILLS ATTAINED

At the end of the course delegates will be able to:

• Build dynamic teams
• Conduct staff appraisals
• Coach and counsel their staff
• Identify leadership styles
• Make management decisions and effectively solve problems 
• Apply motivational tools and techniques
• Introduce effective recruitment strategies
• Effective time management
• Create an enviroment that encourages creativuty and innovation