Jenny Hughes

This comprehensive course will provide delegates with in-depth knowledge and understanding of the skills needed for effective management. It will also provide a foundation from which delegates can recognise and develop their individual communication and organisational skills. Through case studies and practical exercises, delegates will gain the skills needed for effective leadership.

WHO SHOULD ATTEND

This highly recommended course is designed for managers, executives, directors and all personnel who wish to enhance their skills and capability for effective management and improved practice.

COURSE PROFILE

Management and leadership. Role and profile of managers and leaders - Management styles - Intelligent leadership

Understanding the business. Organisational culture - Vision, values and mission - Current business trends

Total Quality Management (TQM). Benchmarking - Achieving customer satisfaction

Developing people. Influencing, motivating and appraising - Coaching and mentoring - Managing conflict

Team building and control. Delegation and empowerment

Communication skills and assertiveness. Types and uses of communication - Neuro-Linguistic Programming (NLP)

Negotiation skills. Negotiating with suppliers and internally

Effective presentation skills

Problem-solving and decision-making

Budgeting and cost control. Understanding business finance

SKILLS ATTAINED

At the end of the course delegates will be able to:
 
Enhance their leadership skills
Achieve competitive advantage through benchmarking
Apply creative decision making and problem solving skills
Deal with challenging people and manage conflict
Use NLP in business
Apply effective negotiation skills
Build dynamic teams
Achieve improved performance using coaching and mentoring
Implement Total Quality Management
Create an inspiring vision
Create and assess budgets

RELATED COURSES

• Inspirational Leadership and Creativity LC24
• Business Planning and Growth Strategies for World-Class Leaders PL31