David Allen

Operations Management is the function responsible for the day-to-day running of the businesses operations, ensuring it is run as effective and efficient as possible. It is crucially important in all organisations, whether they manufacture products for customers or provide a service. This course will explore the main functions and responsibilities of operations management. Participants will gain knowledge of tools and techniques to increase performance and efficiency of daily operational tasks.

WHO SHOULD ATTEND

This course is designed for team leaders, first line managers and those who are looking to enhance their skills and knowledge by following the best practice in all functions of operations management, though in-depth analytical skills and effective decision making.

COURSE PROFILE

• The role and responsibility of the Operations Manager

-          Relating and collaborating with other functional areas

-          Differences and similarities between goods and services

-          Identifying decisions that fall within the field of operations management

-          Importance of tracing the historical evolution of the field

• Supply Chain and Value Chain Management

-          Procurement vs. Purchasing

-          Supply side risks

-          Specification of requirements

-          Outsourcing the supply chain

• Forecasting and Demand Management

-          Qualitative and Quantitative techniques

-          Improved service levels through accurate demand planning

-          Purchase planning with reductions in procurement cost

-          Data cleansing techniques and outlier removal

-          Top down and bottom up forecasting

-          Key strategies for collecting feedback

• Change Management and Quality assurance

-          Business process re-engineering and methodologies

-          Managing the change process

-          Monitoring quality

-          Continuous improvement and innovative developments

• Project Management and Risk Assessment

-          Principles of project management

-          Effective use of tools and techniques for project management

-          Project monitoring and risk control

SKILLS ATTAINED

At the end of this course participants will be able to:

• Understand and define the role of operations management
• Recognise how to manage a supply and value chain
• Know how to prepare efficient forecasting
• Collect and analyse feedback 
• Manage a change process
• Understand how to ensure continuous improvement
• Effectively manage projects and potential risks