Darren Sparkes

The ability to communicate effectively is critical in achieving sustained performance and business excellence. As such, business professionals must have the understanding and confidence to communicate with clients, customers, suppliers and other business associates. Challenging one-to-one and group activities will help delegates to enhance their communication skills and assertiveness.

WHO SHOULD ATTEND

This course is designed for all those in managerial and administrative positions who recognise that good communication skills and assertiveness are key factors in enabling them to achieve outstanding performance within the workplace.

COURSE PROFILE

Theories of behavioural and interpersonal relationships
Types and uses of communication
The need to communicate
Barriers to communication
            -     Lack of understanding
            -     Limited skills
Report writing and effective presentation skills
Identifying methods and skills of applying assertiveness and its impact on communication
            -     Your assertive rights
            -     The art of saying “No”
            -     Handling conflict
            -     Giving and receiving feedback
Using Neuro Linguistic Programming (NLP) tools in communication
            -     Creating a rapport
            -     Improving personal and interpersonal relationships
Cross-Cultural Communication
            -     Developing greater sensitivity to cultural differences
            -     Avoiding potential cross-cultural pitfalls

SKILLS ATTAINED

At the end of this programme delegates will be able to:

• Use effective communication skills
• Apply assertiveness when managing difficult situations and people
• Employ NLP to enhance communication skills
• Understanding the techniques of  effective presentations
• Develop the art of report writing
• Understand cross-cultural communication