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Communication, Assertiveness and Negotiation Skills

Kyle Jaggers

This interactive course equips delegates with the understanding and confidence to communicate and negotiate with clients, customers, suppliers, and other business associates. Practice in one-to-one and group negotiations will help to enhance communication and negotiation skills, upon which business success or failure can depend.

WHO SHOULD ATTEND

This course is designed for all those in managerial and administrative positions who recognise communication and negotiation as key factors in enabling them to control what is both a complex and sophisticated activity.

COURSE PROFILE

Theories of behavioural and interpersonal relationships

Types and uses of communication

The need to communicate

Barriers to communication. Lack of understanding - Limited skills

Report writing and effective presentation skills

Managing difficult people

Identifying methods and techniques of applying assertiveness effectively

Neuro-Linguistic Programming (NLP)

Using the key skills, tactics and behaviour of negotiation

Characteristics of a successful negotiator

Preparing and developing the optimum strategy and productive negotiating parameters

Creating “win-win” opportunities

Anticipating how to deal with rejection and impasse

Identifying a personal negotiating style and how to employ it to the best effect

The essential skills of negotiation

Creating lasting commitment to agreement

SKILLS ATTAINED

At the end of the course delegates will be able to:

Communicate effectively
Apply dynamic and engaging interpersonal skills
Manage difficult situations and people
Create “win-win” results through successful negotiations
Use NLP in business situations
Make effective presentations
Enhance report writing skills

NEXT STEPS

COURSE REF: CN27
Communication, Assertiveness and Negotiation Skills

TESTIMONIALS

"'LMC has an excellent quality of training. With LMC, I have emerged, not just with new skills and knowledge, but I have also further developed my personality. I have found the LMC location to be very central and accessible. The environment is clean and very conducive to learning. There is an excellent choice of instructors who are very friendly, approachable and have the ability to successfully impart knowledge. The staff are very professional, supportive and willing to assist delegates in addressing their worries and concerns.'"
Frances Agwai
Manager, Agip Oil company