Colin Chambers

Business Process Management (BPM) requires organisations to assess their appetite and capacity for change, agree on the envisaged end state and construct a strategic roadmap to facilitate the transition from the current state to the vision of the end state. The planning and implementation process can only start once the big picture is established. This interactive course will provide delegates with the understanding and knowledge needed to evaluate BPM within a work environment. Based on the outcome, delegates will be able to divide the business into processes instead of functions and manage how they operate and interact.

WHO SHOULD ATTEND

This challenging course is a must for business and IT strategists and managers involved in process-based change, process-managed organisations and orchestrated process solutions. It is also well suited for those with process experience and the responsibility to make it happen.

COURSE PROFILE

Understanding the concepts and objectives of Business Process Management (BPM). How does a business process become established? - Who is responsible for the current process? - Analysing and evaluating the effectiveness of current processes

Company characteristics reflected in the business structure and processes. Company purpose - Corporate strategies

Operating environment at home and abroad. The market place and its demands - Competition’s effect on a sector of the market place

Competitive businesses and their evident processes

Defining the required changes to the organisational structure. Agreeing on a shared vision - What really needs to change and why? - Ensuring employees support the change process

Successfully implementing change. Driving change from the very top - Getting the implementation team on board - Gaining buy-in from employees and management

Recognising the barriers to change and how to deal with them. Understanding the impact of change processes on people

Taking the company forward with change capability

Monitoring and measuring to ensure continued success

SKILLS ATTAINED

At the end of the course delegates will be able to:

Identify and set objectives
Apply business process mapping
Determine competitiveness through benchmarking
Understand and implement business process analysis and evaluation
Develop strategic plans
Create an inspiring vision
Develop and implement effective business processes
Successfully introduce and implement change
Measure the effectiveness of change

RELATED COURSES

• Breakthrough Leadership and Driving Change L59
• The Essential Management Skills for World-Class Performance M62