Business Process Management and Change

Darren Sparkes

The organisational quest for business effectiveness and efficiency is matched to the successful optimisation of business processes. Before a successful implementation of BPM, organisations need to assess their appetite and capacity for change, agree on an envisaged end state and construct a strategic roadmap. This interactive course develops a holistic approach to BPM and provides delegates with the required tools to evaluate and change processes to enhance their organisational performance.

WHO SHOULD ATTEND

This challenging course is essential for managers and those involved in process improvement. It is also well suited for those with process experience such as engineers, IT and operational professionals with the responsibility to make it happen.

COURSE PROFILE

Identifying the need for change

- The market place and its demands

- Competition’s effect on your sector of the market place

- Company purpose, strategy and capacity for change

Creating people-centred processes

- Balanced Scorecard

- Aligning services with customer needs

Aligning business processes to change

- Analysing and evaluating the effectiveness of current processes

- BPM life-cycle: design, modelling, execution, monitoring and optimisation

- Dividing the business into processes instead of functions

Optimising technological processes

- Modelling processes to identify opportunities

- Budgeting, forecasting and profitability analysis

· Successfully implementing change

- Constructing a roadmap

- Gaining buy-in from employees and management

- Recognising the barriers to change and how to deal with them

SKILLS ATTAINED

At the end of the course delegates will be able to:

Business process mapping
Determine competitiveness through benchmarking
Business process analysis and evaluation
Develop strategic plans
Successfully introduce and lead change
Use influence to gain buy-in
Develop and implement effective business processes

COURSE DATES

COURSE REF: BP10
Jun 25 '12 - Jun 29 '12
Sep 17 '12 - Sep 21 '12
Dec 10 '12 - Dec 14 '12
£3,250.00

TESTIMONIALS

"'After attending an extensive number of courses with different organisations around the world, I must say that the information given, practical exercises and professionalism during the course at LMC were second to none.'"
C. Herbert, Hamacher Gmbh, Germany