Building and Managing High Performance Teams

WHO SHOULD ATTEND

This demanding course is designed for managers, supervisors and team leaders who are responsible for providing clear direction and leadership to their teams in order to achieve maximum effort, commitment and achievement of set goals.

COURSE PROFILE

Defining the role of a team leader. Characteristics of a successful team leader - Leadership styles

Recruitment and selection. Preparing for selection interviews - Effective listening and questioning skills

Building a high performance team. Establishing team roles and responsibilities - Encouragement of mutual respect and co-operation - Running effective and productive meetings

Plans and performance. Reviewing performance and how to handle poor performance - Positive and negative feedback - Coaching styles and techniques

Developing strategies for the team

Time management and personal effectiveness. Setting personal and team objectives - Coping strategies when overload situations occur - Effective delegation

Effective communications. Building and utilising sound channels of communication - Understanding the need for assertiveness in team briefings - Conflict resolution within the team

Problem-solving and decision-making. Persuading other team members to use their initiative - Solving problems collectively as a team

Managing remote teams. Understanding the additional support needs of remote workers - Making use of appropriate technology - Supporting the team from a distance

SKILLS ATTAINED

At the end of the course delegates will be able to:

Identify different leadership styles
Introduce effective recruitment strategies
Identify performance targets and opportunities
Effectively apply assertiveness
Apply creative decision making and problem solving techniques
Delegate tasks and allocate work
Give and receive feedback
Effectively communicate with teams
Lead effective meetings