Mike Doyle

It is recognised that people are the most important asset in an organisation. To utilise those assets most effectively is to orchestrate the individuals into a collective, high performance team. This course is designed to provide managers with the techniques necessary to motivate and energise individuals within their teams. Delegates will learn practical ways in which to lead, people in order to achieve improved performance and outstanding results.

WHO SHOULD ATTEND

This demanding course is designed for managers, supervisors and team leaders who are responsible for providing clear direction and leadership to their teams in order to achieve maximum effort, commitment and achievement of the set goals.

COURSE PROFILE

• Recruitment and selection

-          Preparing for selection interviews

-          Effective listening and questioning skills

-          Identifying talented individuals

• Building a high performance team

-          Establishing team roles and responsibilities

-          Encouragement of mutual respect and co-operation

-          Running effective and productive meetings

• Plans and performance

-          Reviewing performance and how to handle poor performance

-          Positive and negative feedback

-          Coaching styles and techniques

• Developing strategies for the team
• Effective communications

-          Building and utilising sound channels of communication

-          Understanding the need for assertiveness in team briefings

-          Conflict resolution within the team

• Managing remote teams

-          Understanding the additional support needs of remote workers

-          Making use of appropriate technology

-      Supporting the team from a distance

SKILLS ATTAINED

At the end of the programme delegates will be able to:

• Introduce effective recruitment strategies
• Identify performance targets and opportunities
• Recognize the importance of assertiveness
• Delegate tasks and allocate work
• Give and receive feedback
• Employ attentive questioning and listening
• Run effective meetings
• Manage remote teams